Policies

Shipping Policy: 

All standard domestic shipping is a $6.00 flat fee. Free shipping on orders over $60.

Turnaround time is 1-7 business days (excludes weekends + holidays) once your order is placed. 

Samantha Marie & Co. is not responsible for any lost or stolen packages. If your package did not get delivered, please reach out to your local post office. Route Shipping insurance can be added to your order before the purchase is complete.

 Samantha Marie & Co. is not responsible for any international duties or fees. Buyer is responsible for any customs taxes, fees, or duties once the package arrives in the country.

It is the buyer's responsibility to input the correct information. If your address was entered incorrectly, please contact us ASAP to make the necessary changes. Once your order has shipped, or a shipping label was created for your order, we will not be able to make any adjustments.

 

Return/Refund Policy: 

 If there is an issue with your order, contact us ASAP and we will do everything we can to make things right. 

Because all of our bows are made-to-order, returns are not accepted at this time. 

You can always contact us for any return questions at hello@samanthamarieco.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
If your product is defective and shown with picture proof, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Small Parts Policy:

Products may contain small pieces that could be a choking hazard. Do not leave baby unattended while wearing any of our products. Products are not intended for play. Buyer assumes all responsibility.

 

MISC.

Alligator Clips are glued to our bows. 

Headwrap sizing guide:

NB: 10 inches

0-6M: 13 inches

6-12M: 15 inches

1-5Y: 17 inches. 

Headwraps will comfortably stretch approximately 2 more inches. Please measure your child's head to get an accurate fit. 

*Prices are subject to change without notice.*